Refund Policy

All fees paid for software access, implementation, onboarding, configuration, customization, training, support services, subscriptions, licenses, and any other services provided through the ERP Platform are non-refundable.

Upon activation of services, provisioning of access credentials, commencement of implementation activities, allocation of resources, or delivery of any part of the services, no refund, cancellation, reversal, or credit shall be available.

The Client acknowledges that the fees charged for the services are based on the allocation of resources, infrastructure, technical expertise, implementation efforts, and service capacity committed by the Company. Accordingly, such fees are non-refundable once the services have commenced or access to the ERP Platform has been provided.

Notwithstanding the foregoing, the Company may, at its sole discretion, consider refunds only in cases of: